Unionlearn have recently launched a chatbot for apprenticeships on their website. I’ve been working with unionlearn to help develop this chatbot that uses Artificial Intelligence (AI) to answer a wide range of questions on apprenticeships. Messaging apps like What’s App and Facebook Messenger have been part of a huge growth in the use of text messaging. In 2016, messaging apps became more popular than their social media equivalents. As a result, people are increasingly contacting organisations via these messaging apps. This had contributed to huge growth in chatbots that help automate as much

One of the growing trends in technology is the growing use of chatbots. The chances are you have already been in communication with one, even though you may not have realised it. But what are they and why is their use growing so quickly? A chatbot is a piece of software that imitates human conversation. This can be through voice or text based interactions. They are designed to be able to give intelligent responses and interactions with humans in order to provide information and services to the user. They do this through a technology know as natural language processing that allows the software